Shipping and delivery. Free to the UK and the US.
Every White Doe piece is made to order, so the time to your door is the making time plus delivery. We send every piece by Royal Mail, to the UK and the US.
Making time, then delivery.
Making time starts when you say yes to your design, not when you order. A piece sculpted from your photos, or one with a name on it, counts as personalised.
- Your design
- The same day or the next working day
- Making time
- 7 working days, or 10 if personalised, from your yes
- Delivery
- Free to the UK and the US, by Royal Mail
- Before it leaves
- A photo of your finished piece, before we pack it
Christmas: order by Tuesday 1 December for a piece made from your photos or with a name, or by Tuesday 8 December for one of our own designs.
When will it arrive?
When will my piece arrive?
It is made in 7 working days, or 10 if personalised (from the day you say yes to the design); then it travels to you by Royal Mail.
We email you a photo of the finished piece before we pack it.
How is it packed?
In a double-walled box lined with foam, with the piece wrapped inside.
Stone is strong, but fine details such as ears can be knocked on the way, so we pack every piece to hold it still.
What if it arrives damaged?
Email us a photo of the piece and the box, and we will put it right.
Do you send outside the UK and the US?
For now we send to the UK and the US; if you are somewhere else, email us and ask.
Ready when you are.
See every urn, or answer a few quick questions and we will show you the pieces that fit.