Returns, cancellations and breakages. We will put it right.
We are very easy-going about returns and cancellations. Every piece is made for one pet, and we want you to be glad you have it. If anything is wrong, email us at hello@whitedoeurns.com and we will put it right.
If something is not right.
What if it arrives damaged?
Email us a photo of the piece and the box it came in, and we will put it right.
Write to hello@whitedoeurns.com with your order number and the photo.
Can I cancel my order?
Yes: email us as soon as you can and we will sort it out with you.
With a free design you pay nothing until you say yes, so if you change your mind before then, there is nothing to cancel.
Can I return a piece?
Our own designs that are not personalised, such as the minimalist cat urn and the sleeping cat statue, can be returned within 14 days, and we pay for sending them back.
A piece made for one pet, from your photos or with their name, is made to order for you, so the 14 days do not apply to it. If any piece arrives broken, whatever it is, we look after you.
What if I don't love it?
Tell us. We are easy-going about returns, and we will talk it through with you and put it right.
You see the design before we make it, and we send you a photo of the finished piece before it is packed, so nothing arrives as a surprise.